Privacy Policy
This Privacy Policy explains how balitourtrips.com collects, uses, stores, shares, and protects guest information when you visit our website, create an account, make a booking, pay online, contact us, or leave a review.
Information We Collect
- Identity and contact data, such as name, email address, WhatsApp or phone number, country, and account details.
- Booking data, such as tour name, activity date, number of guests, pickup area, hotel or pickup location, package option, extras, notes, and special requests.
- Payment and transaction data, such as payment choice, currency, payment amount, payment status, PayPal order ID, capture ID, refund or dispute status. We do not store full card numbers or card security codes on our website.
- Communication data, such as messages sent through WhatsApp, email, forms, reviews, customer support, or manual payment requests.
- Technical data, such as IP address, browser, device, pages visited, cookies, login/session data, and basic website security logs.
- Review content, including rating, review text, uploaded review photos, name/avatar shown on the website, and owner replies.
How We Use Your Information
- To process bookings, arrange pickup, assign guides or drivers, prepare tickets or activity logistics, and send booking confirmations.
- To process online payments, deposits, remaining balances, refunds, payment problems, and chargeback or dispute evidence.
- To communicate with you before, during, and after the tour.
- To manage your customer account, booking history, reviews, and support requests.
- To improve website performance, security, fraud prevention, customer service, and tour operations.
- To comply with accounting, tax, legal, safety, consumer protection, and regulatory obligations.
Legal Basis and Consent
We process personal data because it is needed to provide the tour booking service, communicate with guests, handle payment and customer support, comply with legal obligations, protect our legitimate business interests, and, where required, based on your consent.
Payments
Online payments are processed by third-party payment providers such as PayPal. Card details are handled by the payment provider, not stored in full by balitourtrips.com. We may store payment status, transaction reference, order ID, capture ID, and limited payment records needed for booking confirmation, refunds, accounting, and dispute handling.
Cookies and Website Data
Our website may use cookies or similar technologies to keep login and booking sessions working, remember preferences, improve loading speed, protect the website from abuse, and understand basic website usage.
Sharing Information
We only share information when reasonably needed to operate the business and provide your tour. This may include guides, drivers, activity operators, ticket partners, payment providers, hosting/email providers, Google Calendar or similar tools used for operations, customer support providers, professional advisers, or authorities where required by law.
International Guests and Service Providers
Because many guests and service providers are located in different countries, your information may be processed or accessed outside your country. We take reasonable steps to protect the information when it is used for booking, payment, communication, and support.
Data Retention
We keep booking, payment, review, and support records only as long as reasonably needed for tour operations, customer service, accounting, legal obligations, fraud prevention, dispute or chargeback handling, and business records. Some information may be deleted or anonymized when it is no longer needed.
Personal Data Rights
You may contact us to request access, correction, update, deletion, restriction, objection, or withdrawal of consent for your personal information where applicable. Some requests may be limited if we must keep information for booking records, payment evidence, accounting, legal compliance, safety, fraud prevention, or dispute handling.
Security
We use reasonable technical and organizational steps to protect guest information. However, no website, internet transmission, email, or storage system can be guaranteed 100% secure.
Children
Bookings should be made by adults or by a parent/guardian. Children or minors may join selected activities only when the package allows it and when a responsible adult accepts the activity rules.
Privacy Questions
For privacy questions or data requests, please contact us through the contact details shown on this website.